SaaS

SaaS Keyword Research: 11 Methods to Generate Keyword Ideas + Framework

July 1, 2022

When it comes to ranking at the top of Google’s search results, all roads lead back to keyword research.

Before any other activity such as building content or backlinks, you need to have your keyword research game in check, and a proper plan on how you’re going to tackle building and scaling growth with content and links.

Keywords are the backbone, and understanding high-level metrics such as competitiveness, search volume, and intent are the crucial starting point.

You don’t want to “jump straight in” to the content creation process without putting in the research, otherwise, it’s going to look a little something like this:

We don’t want that.

We want success – meaningful traffic, and organic demo or trial sign-ups.

We’re giving away the exact framework and methods we use with our clients to outrank the competition

Let’s dive in. 👇

Framework for SaaS Keyword Research: Intent Mapping

Before diving into our SaaS keyword research methods, we want to make sure that we’re categorizing our keywords so that we can understand where each query relates to the funnel.

If you’re already familiar with keyword intent mapping, skip over this stage – but it might be a good refresher.

Within the funnel, we have four key stages:

  • Informational Intent
  • Navigational Intent
  • Commercial Intent
  • Transactional Intent

Informational Intent

Informational intent includes searchers that have a specific question or want to know more about a certain topic.

Examples of informational intent:

  • Frequently asked questions
  • Broad-focused topics related to your industry
  • Searching for answers to common pain points and challenges

Navigational Intent

Navigational intent occurs when a searcher is trying to find a specific website or page.

Navigational searches are important to capture to ensure your prospects are able to find you.

Navigational intent usually includes a branded keyword in the search query.

Examples of navigational intent:

  • Brand name
  • Product name

Commercial Intent

The searcher is trying to learn more before making a decision.

Commercial intent is all about providing information on your offer, and giving them the information they need to convert.

Examples of commercial intent:

  • Include the word “best” in the search query
  • “Alternatives to” queries
  • Your company vs. Competitor
  • Reviews from other users
  • Product specifications or other related details

Transactional Intent

Transactional intent is when the searchers is ready to pull the trigger and convert.

Examples of transactional intent:

  • Price or pricing
  • Free
  • Discount
  • Coupon

Keyword Analysis for SaaS: Categorizing Target Keywords

As we move through the methods for keyword research below, we now have a framework for categorizing each of our keywords accordingly based on the user’s intent.

Understanding search intent is the starting point to ensuring that you’re providing the right content experience to your users.

A thorough understanding of search intent will help you:

  • Do more effective keyword research by targeting search terms that align with your business’s and your audience’s needs.
  • Create content that answers user questions and structures pages in a way friendly way for both searchers and search engines
  • Rank higher by creating content that search engines understand to be more valuable and relevant for searchers

Without understanding the search intent behind each keyword, we’ll basically be throwing spaghetti at the wall and seeing what sticks.

Now that we’ve nailed down the framework, let’s get into the methods for keyword research for SaaS 👇


1. Brainstorm Keywords

A good way to get started is by brainstorming a list of keywords that would fit into each of the above categories.

Later, we can plug these into keyword research tools as well as Google Search Console to validate their metrics, and prioritize accordingly.

For HR employee management software, it could look as follows:

  • “how to improve employee retention”
  • “what are some performance review questions to ask”
  • our brand vs. competitor”
  • “competitor 1 vs. competitor 2”
  • “alternatives to our brand

Put yourself in the customer’s shoes for just a minute.

Think through the common pain points your customers have.

Start to write down how you think they might find your service online.

Write these ideas down, and we’ll come back to them later to validate, and build additional metrics.


2. Review Google Search Console Data

Google Search Console data is some of the most under-utilized, yet powerful data we have as marketers.

The power in Google Search Console data is understanding which keywords and phrases you’re already ranking for, and how you can start to improve those positions with content and on-page SEO.

If you open Google Search Console and click on “Search Results” from the left-hand navigation, you’ll see a list of all of your queries ranking in Google by default, including their:

  • Clicks
  • Impressions
  • CTR (Click-through-rate)
  • Position in Google

Sort by CTR ascending, and you’ll now have a list of low or no CTR pages, which have impressions and clicks.

On the top navigation, click “New” and select “Page” and input a given page URL:

This will now return ALL of the keywords the page is ranking for, or trying to rank for.

You can quickly filter this on “Position” and dig out tons of relevant keywords to target additionally as secondary keywords on that page, or in some cases, these terms depending on Google’s intent will require their own individual page to rank.

A good indicator here of strong, relevant keywords are the ones ranking between positions 5-20 of Google.

Here’s another great tip:

Find all of the questions you’re ranking for using the following regex command:

^(who|what|where|when|why|how)[” “]

It gives you all the questions you are ranking for:

  • who
  • what
  • where
  • when
  • why
  • how

This will give insights into relevant queries you’ve started to rank for, where you can pick out and build on those accordingly to address issues, common questions, and customer pain points within your content.

There’s a lot you can do with Google Search Console data.

The more content and rankings you have, the more opportunities there are to optimize existing content to drive more traffic and conversions.


3. Utilize Keyword Research Tools

Ahrefs is an excellent tool for getting started using tools for keyword research.

When using these tools, you’ll want to plug in each of your keywords and take a high-level look and record the following metrics:

  • Monthly Search volume: The estimated number of times the keyword is searched each month.
  • Clicks: The percentage of searches that result in a click.
  • Keyword Difficulty: Ahrefs provides Keyword Difficulty or (KD) on a scale of 0-100. This equation basically equates to how difficult the term will to rank for, based on the total quality and number of backlinks the top-ranking pages have. Anything under KD 15 is generally considered easy, whereas KD 80+ is going to be relatively difficult to rank for unless you already have a solid backlink profile.

After you input each search query into Ahrefs, it’s good also to take a look around at other suggestions to see if you find other relevant terms worth targetting.

Note: The metrics provided in Ahrefs and other tools should be taken with a pinch of salt, and are a high-level benchmark to start prioritizing keyword planning.

No tool has 100% accurate data, and it can often occur that “no volume” keywords actually have hundreds or thousands of searches per month.


4. Review Google Ads Top-Performers and Your Competitors

Reviewing Google Ad campaigns and other paid campaigns can give a wealth of insights into what’s working and generating demand on the paid side.

In many cases, this data can be translated into the organic side and utilized during the keyword research phase.

Most of the time, marketing teams are already aware of what paid campaigns are running (and if not, you can find this data within Google Ads and Google Analytics).

What can be even more powerful is to dig into your competitor’s ad campaigns to see where they’re spending their paid marketing dollars.

You can drop any competitor into Ahrefs, and easily see their current keyword bids, as well as the actual ads they’re running:

Simply enter the competitor’s domain name, and click “Paid Keywords” on the left-hand navigation:

You can filter this down to exclude branded keywords, and really get a good sense of what they’re actively building on with paid ads.

You can also see the exact ad copy by clicking on “Ads” from the left-hand navigation, and see the specific copy, as well as other data around keyword targetting and activity:

There’s a wealth of knowledge in not only knowing what the competition is working on or has done organically but also in their active paid ad campaigns, which they’re using to drive conversions.


5. Analyze Sales Calls

The sales call your sales team is having every single day with prospects can provide massive insights into your keyword strategy.

If you’re not doing so already, you should be both recording sales calls, as well as listening to and analyzing those calls to pull out pain points prospects are bringing up during the conversation.

When you start to see a pattern in these pain points, you know that there’s something there to bite into when creating content around these subjects.

Forget about using tools here to check keyword volume metrics.

Most tools will show “zero volume” for such long-tail phrases, and that means they can be a huge win, as other organizations are probably not building content and targetting these pain points and common issues that your prospects are referencing.

If you have your prospects bucketed into categories such as MQLs and SQLs, you can first better understand their problems, concerns, and how to address those at each stage.

Find common words and phrases that your prospects are using during the conversation, and reflect if you’re actively using these on your website.

This isn’t easy to do – it takes time and requires consistency to review each call and take proper notes.

That’s why this is a solid method to implement, as you know most of your competitors are not using it.


6. Run a Keyword Competitive Analysis

By running competitor analysis, you’ll be able to get a hawk’s view on exactly what your competitors are doing to build their organic profile.

Using Ahrefs, there are three core ways we like to dig into a competitor’s profiles:

  1. What are their primary traffic sources?
  2. What keywords are they targetting, and how?
  3. What types of resources are they using to build backlinks?

Open up Ahrefs, and plug in the competitor’s domain.

Click on “Organic Keywords”

Now we can set a filter for example to see keywords in position #1-2, as well as to exclude any type of branded search keywords:

This will pull back all of the competitor’s keywords ranking on the first and second pages of Google.

You might notice that this dataset is a bit too broad.

In this example, BambooHR leverages its glossary section to drive a huge amount of backlinks, and nearly 50% of its organic traffic.

We might be looking for informational content ideas, rather than creating a keyword glossary.

We can refine this data even more, by excluding certain sub-folders or only focusing on one given sub-folder such as a blog to dive in even further:

You can continue to refine this list based on position, monthly search volume and difficult to boil it down even further:

Now we have a whole list of keyword/topics ideas that our competitor is using to drive traffic and links:

  • shrm certification
  • development plan for employees
  • performance review questions

Scan the list (we like to sort by volume, descending) and start to note down keywords to develop further research around.

Rinse and repeat for competitors that are heavily utilizing organic search.


7. Analyze Customer Reviews

By looking at customer reviews, you’ll get a better understanding of your customer’s pain points as described in their own words.

Assuming you’re active on G2, Capterra, and other review platforms – these are the perfect starting point.

The goal here is to review your own profile, as well as all relevant competitors to look for themes in customer pain points.

As you start to find themes, you’ll want to write these phrases and keywords down, and start to push these into keyword research tools such as Ahrefs (and even Google) to check out existing content and other metrics around building content to better answer to these pain points and use cases as new prospects are looking for solutions.


8. Jobs-to-be-Done Framework

Assuming your SaaS has multiple use cases, different user roles are going to use it differently.

Using the Jobs-to-be-Done can be a very powerful way of understanding how your customers use your product, and how to build the right type of content for them.

A great example of this is how HotJar has broken out their features pages essentially by role:

Product teams, product managers, product designers, and researchers all have a different ways of using HotJar’s features, and they want to showcase these use cases on an individual role basis.

There are two great ways to understand your customer’s jobs to be done:

  • Simply ask. Run a customer survey, or pick up the phone and call (hello, customer success) to find out more information on how they’re using the product in their everyday lives.
  • Read your customer’s reviews across platforms to better understand their usage, and how your product is helping them to better do their daily tasks

Utilizing the Jobs-to-be-Done will generate a wealth of keyword and topic ideas that you can dive into to further research, and build out content-specific for each of those roles.


9. Leverage Google Suggest

Google Suggest can be an absolute goldmine for finding relevant search terms.

Simply take a keyword from your research list, and plug it into Google:

You’ll now get a list of relevant queries which relate to your initial query.

For the term “employee onboarding”, we see some hyper-relevant queries we can do further research on:

  • employee onboarding template
  • employee onboarding playbook
  • employee onboarding checklist

You can drill down even further by noting down these relevant queries, and putting then into Google Suggest:

By putting in the “employee onboarding playbook” we get even more granular examples to research:

  • employee onboarding template excel
  • employee onboarding playbook examples

Note these down, and we’ll want to dig into them further later to see if they deserve their own individual content page, or if we can use them as secondary keywords against the primary keyword we’ll use during the content brief creation process.


10. Review Competitor’s Ad Campaigns

Take a deep look at your competitors, the ones where you want to be, dig into their ad campaigns and find out what’s working for them on the paid side of the equation.

You can use tools like Ahrefs or SEMRush to reverse engineer what your competitors are spending their valuable ad budgets on, a get a glimpse into what’s potentially working for them:

  1. Open up Ahrefs, enter a competitor’s domain name, and click “Paid Keywords” on the left-hand side navigation
  2. You can also exclude keywords from the top menu, including branded search terms to get a clearer view.

This is not only valuable on the paid side but also can be leveraged on the SEO side.


11. Research Competitor’s Alternative Pages

Alternative pages are a popular theme in the SaaS space and one you can definitely leverage even if you have minimal brand awareness in the market.

You can manually find competitors’ alternative pages by browsing around on their website (typically in the footer), or you can use a tool like Ahrefs to easily scan all of their content and pull these pages out.

  1. Open Ahrefs, and type in a competitor’s domain name.
  2. On the left-hand side, click “Organic Keywords”
  3. On the top menu, filter on “URL” and contains the text “vs”
  4. Additionally, run a second query while filtering on “URL” that contains “alternatives”

This will pull back a list of ALL of their competitor pages on the website.

So how do you utilize this if no one is searching for your brand, or comparing it to other brands?

Great question.

You can easily insert yourself into the conversation around competitors comparing against other competitors by setting up and structuring competitor pages as such:

“Competitor 1 vs. Competitor 2 vs. OUR BRAND

Here’s a great example of this strategy in action for the query “TrustPilot vs. Feefo”

There’s a bit more complexity to it than this, but generally, you’ll be able to grab a spot in the SERPs, and leech some fame off their existing branded searches going on at the comparison level.

The intent here is great, as users are typically closer to the bottom of the funnel – so why not slide right in there, and show how you’re better than both with your own alternative page?


Final Thoughts on B2B SaaS Keyword Research

With a proper framework, execution, and consistency you can’t fail.

This is the exact framework and keyword research methods we use to take SaaS brands:

  • From basically zero organics, only branded search to an industry powerhouse with 100k+ organic
  • From 0 → 500+ referring domains with zero outreach
  • From $1M ARR to $20M+ ARR organic
  • And for existing brands that are just looking to level up, this is how we simply help them to grow faster with SEO-focused content marketing

Questions on keyword research for SaaS? Drop them in the comment box below. 👇

Struggling with keyword research and building a winning content strategy? Not seeing the results you want from your SEO efforts? If you’d like to learn how we can help you grow faster and overcome those hurdles, book a Free Grow Faster Session with our team.

A few things you should know:

We love providing value and giving away our expertise to help SaaS brands grow. Here are two ways we can help you grow faster:

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  1. Learn from our resources for free. We create weekly content and share with our audience the exact steps and strategies we use for our clients to help them grow faster. Check out our blog, as well as our resources which include templates, guides, and other tools to help you on your journey.

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